Shipping & returns

Shipping

Shipping within Ukraine is carried out by “Nova Poshta” LLC, international shipments are carried out by USEP “Ukrposhta”.

The seller provides goods to the carrier (Nova Poshta” LLC or USEP “Ukrposhta”) within three business days from the date of receipt of payment subject to their availability.

Estimated delivery time within Ukraine is 1 to 5 business days, international delivery time varies depending on the customer’s region, approximately from 10 to 25 working days.

Payment for delivery within Ukraine is carried out by the customer upon receipt. 
Payment for international delivery is carried out on the website according to the USEP “Ukrposhta” rates.

Returns

​​If product appears to be of wrong size or poor quality as a result of manufacturing defect, customer has the right to return it or exchange it for similar product of fine quality, if one is stock available. Exchange demands are satisfied within 14 business days period since the delivery date.

Within Ukraine, returns are possible by sending them to the carrier address: Nova Poshta branch #337, Tatarska Str. 27/4, 04107 Kyiv, Ukraine; recipient name: Voronenko Ivan

Questions

If you are experiencing some troubles or have additional questions, please contact us:
shop@c-x-e-m-a.com.